Privacy Policy

Last Updated: 05/02/2025

At Feathers Fitness, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This privacy policy explains how we collect, use, and safeguard your information when you use our website, visit our studio, book classes, or engage with us in any way.

By using our services, you consent to the practices described in this policy.

1. Who We Are & How to Contact Us

We are Feathers Fitness, a boutique fitness studio dedicated to helping our clients build strength, energy, and resilience. If you have any questions about this privacy policy or how we use your personal data, please contact us at:

📧 bella@feathersfoodfit.com
📍 Feathers Fitness, 36, 37, 38 Plaza Blanca Sotogrande 11310

2. How We Collect Your Personal Information

We collect personal information in the following ways:

Information You Provide Directly

  • When you sign up for a membership, session pack, or consultation

  • When you book sessions, personal training, or attend events

  • When you communicate with us via email, phone, or social media

  • When you enter competitions, promotions, or surveys

  • When you provide feedback or submit forms at the studio

Information We Collect Automatically

  • Payment & transaction details when you purchase services

  • Website & app usage data, including cookies and analytics that track how you interact with our site

  • CCTV footage for security and safety at our studio

Information From Third Parties

  • If you book a session through a third-party platform, we may receive limited personal data to process your booking

3. What Personal Data We Collect

We may collect the following types of personal information:

  • Identity Data – Name, date of birth, gender

  • Contact Data – Email address, phone number, billing address

  • Payment Data – Bank account details, card payment details (processed securely)

  • Usage Data – Information on how you interact with our website, booking system, and social media

  • Health & Fitness Data – Any injuries, movement restrictions, or medical conditions you voluntarily disclose to help tailor your training experience

  • Marketing Preferences – Your preferences for receiving updates, promotions, and offers from us

We do not collect sensitive data such as race, ethnicity, religious beliefs, or political opinions.

4. How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common reasons include:

To provide our services – Booking sessions, managing memberships, and processing payments
To improve your experience – Personalising workouts, tracking progress, and enhancing customer support
To keep you informed – Sending session reminders, updates, and exclusive offers (only if you opt-in)
To ensure security – Protecting our clients, staff, and studio through necessary security measures

We will never sell or rent your data to third parties.

5. Sharing Your Personal Data

We may share your data only with:

  • Payment processors to complete transactions securely

  • Third-party booking platforms (e.g., EventBrite) if you use them to access our services

  • Legal authorities if required by law or for fraud prevention

All third-party partners are required to protect your data and comply with relevant privacy laws.

6. Data Security & Retention

We take your privacy seriously and have put strong security measures in place to protect your personal data from unauthorised access, loss, or misuse.

  • Your data is stored securely and only accessed by authorised personnel.

  • We retain your data only as long as necessary to fulfill the purpose for which it was collected.

  • If you stop using our services, we may keep some data for up to one year for legal, accounting, or customer support purposes.

7. Your Rights & Choices

You have the right to:

  • Access your personal data and request a copy of the information we hold

  • Correct inaccurate or incomplete data

  • Opt out of marketing communications at any time

  • Request deletion of your data in certain circumstances

To exercise your rights, please contact us at bella@feathersfoodfit.com.

8. Cookies & Online Tracking

Our website uses cookies to improve user experience and track site usage. You can manage your cookie settings at any time in your browser.

Types of cookies we use:

  • Essential cookies – Required for our booking system and site functionality

  • Performance cookies – Help us understand how visitors use our site

  • Marketing cookies – Allow us to send relevant promotions (only if you opt-in)

For full details, see our Cookie Policy.

9. Policy Updates & Changes

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.

📅 Last updated: 05/02/2025

If you have any questions, please contact us at bella@feathersfoodfit.com.